Terms of Service
Effective date: November 2026
These Terms of Service (“Terms”) govern your use of Park Drop, including our website, applications, alerts, subscriptions, and related services.
By using Park Drop, you agree to these Terms.
If you do not agree to these Terms, do not use Park Drop.
1. About Park Drop
Park Drop is a reservation alert platform that helps users monitor dining and experience reservation availability and receive notifications when availability opens.
Park Drop does not make reservations on behalf of users.
Users are responsible for completing reservations directly through the applicable third-party reservation platform.
Park Drop is designed to reduce the stress and time involved in manually checking reservation availability, but reservation availability can change quickly and is never guaranteed.
2. Independent service disclaimer
Park Drop is an independent service and is not affiliated with, endorsed by, sponsored by, or officially connected with The Walt Disney Company, Disney Parks, Experiences and Products, or their affiliates.
Disney names, trademarks, attractions, restaurants, and related properties are the property of their respective owners.
3. Eligibility and accounts
You must be at least 18 years old to use Park Drop.
You are responsible for maintaining accurate account information, including your email address and phone number.
You are also responsible for maintaining the security of your account and any login methods used to access it.
Park Drop uses passwordless login methods, including one-time verification codes delivered by email.
4. Reservation alerts
Park Drop allows users to create reservation alerts based on selected criteria, including venues, experiences, dates, and party size.
Reservation availability may appear and disappear quickly.
Receiving an alert does not guarantee:
- Reservation availability
- Successful booking
- Reservation accuracy
- Reservation timing
- Uninterrupted alert delivery
You may not receive an alert if matching reservation availability is not found, if availability changes before an alert is sent, or if third-party systems are unavailable or delayed.
Alert delivery may be delayed or impacted by third-party systems, including carriers, email providers, reservation platforms, infrastructure providers, and internet connectivity.
Users are responsible for completing reservations themselves through the applicable reservation platform.
5. Subscriptions and billing
Certain features of Park Drop may require a paid subscription.
Subscription pricing, features, and limits may change from time to time.
Prices do not include sales tax. Where tax applies, it is added at checkout and shown before you pay.
Subscriptions renew automatically unless canceled before the next billing date.
By purchasing a subscription, you authorize recurring charges using your selected payment method.
Payments and subscription billing are processed through third-party providers such as Stripe.
You may cancel your subscription at any time from the Account page of your Park Drop account.
You can update your payment method, view invoices, and change plans through the Stripe billing portal, which you reach from your account.
If you upgrade, the change takes effect immediately and you’re charged the difference for the rest of your current billing period. If you downgrade, the change takes effect at your next billing date; you keep your current plan until then, and no partial refunds or credits are given. Upgrading during a free trial ends the trial, and the new plan’s price is charged that day.
Cancellation takes effect at the end of your current billing period or free trial. Your paid features remain available until then, and you are not charged again after you cancel.
If your most recent payment failed, canceling ends your subscription right away, and you are not charged again.
When you cancel, we may offer you a free extension of your trial or a discount on your subscription. Each customer can accept one such offer. A discount applies to the stated number of monthly payments, after which regular pricing resumes, and you can still cancel at any time.
Canceling a subscription stops future renewals but does not automatically generate refunds for prior billing periods unless required by law.
Express is an optional add-on you can choose when you create an alert or add to a running one. An Express alert is watched by a scanner reserved for Express alerts, which gives it dedicated monitoring and extra checks. When no Express scanner is available for it, for example while one is being set up for that kind of reservation or is down, our standard scanners watch the alert in the meantime.
Express is charged once per alert, at the price shown when you buy it: on top of a one-time alert’s price, for an alert from your plan, with the first payment of a new plan (during a free trial, Express is still charged that day), or when you add it to a running alert. Express prices may change, and Express availability is limited.
An Express alert from your plan is one of your plan’s alerts: it counts toward your monthly limit and is paused with your plan’s other alerts.
You can add Express to a running alert until that alert ends. Adding it to a paused alert turns the alert back on. Express belongs to the alert it was bought for. It can’t be moved to another alert, and it ends when that alert ends or is deleted. Like any alert, an Express alert depends on Disney’s systems and ours, and checking may be interrupted.
Express does not guarantee that availability will be found, that you’ll be notified before anyone else, or that you’ll be able to book.
Call alerts are an optional add-on you can choose when you create an alert. When an alert with call alerts finds availability, we place an automated call, in addition to the email and any text, to each phone number on the alert, at any time of day. By adding call alerts, you agree to receive these automated calls from (888) 280-1245 at those numbers, and you confirm that anyone else whose number you add has agreed to them too. Press 1 during a call to stop calls to that number; emails and texts continue. We place at most one call per alert and number every 10 minutes.
Call alerts are charged once per alert, at the price shown when you buy them. They belong to the alert they were bought with, can’t be added to an existing alert or moved to another one, and end when that alert ends or is deleted. Calls depend on phone carriers and our systems, so a call may not always arrive.
Backup alerts are an optional add-on you can choose when you create an alert. We pick two alternatives for it, and you can’t change them. We send alerts for them by email and any text, on the alert’s dates, at its times or, for most experiences, at any time on those dates. If your own alert already covers an opening at an alternative, we send that alert only. An alternative may be in a different park or need a separate ticket, admission or age requirement, which is yours to check before you book. If the alert changes, or an alternative goes off sale, we may replace it; if we can’t, it stops. Backup alerts are charged once per alert, at the price shown when you buy them, including during a free trial. They run while that alert runs, end when it ends or is deleted, and don’t guarantee that availability will be found. Express covers the main reservation only. Call alerts cover its alternatives too, but we won’t call about an alternative within 10 minutes of a call about that alert or its other alternative.
One-time alert fees, Express fees, call alert fees, backup alert fees and subscription payments are generally non-refundable.
We may provide a refund at our discretion, for example if the service did not function as described.
We may offer a free trial of a paid plan.
Free trials are limited to one per customer.
Unless you cancel before the trial ends, your trial automatically converts to a paid subscription and your payment method is charged at the then-current price.
The length of your trial and the price that follows are shown before you sign up, and your confirmation email gives the date your trial ends. We will email you a reminder before your trial ends, and you can cancel at any time before then to avoid being charged.
If your paid subscription or free trial ends or is canceled, your subscription (Plus, Pro, and Flex) alerts are automatically paused, meaning they stop monitoring availability and stop sending notifications, until you resubscribe.
We retain your alert settings, and paused alerts whose reservation dates have not yet passed resume automatically when you resubscribe.
One-time alerts you purchased separately are not affected by your subscription status and continue until their reservation dates pass.
From time to time we may offer promotional pricing, discounts, free alerts, or account credits.
Promotional offers are subject to their stated terms, may be changed or withdrawn at any time, are limited to one per customer unless we state otherwise, and have no cash value.
6. Email and SMS communications
By providing your email address or mobile phone number, you consent to receive communications from Park Drop related to:
- Reservation alerts
- Account activity
- Billing notifications
- Operational updates
- Product and promotional communications
Message frequency varies.
Message and data rates may apply.
You may unsubscribe from promotional emails using the unsubscribe link included in those communications.
You may opt out of SMS messages at any time by replying STOP to any message.
Consent to receive communications is not a condition of purchase.
7. Acceptable use
You agree not to:
- Misuse or interfere with the service
- Attempt to gain unauthorized access to systems or accounts
- Scrape, reverse engineer, or copy the platform
- Use automated methods to overload or disrupt the service
- Use Park Drop for unlawful or abusive purposes
- Impersonate another person or organization
- Violate the terms or rights of any third-party reservation platform
We may suspend or terminate accounts that violate these Terms or interfere with the operation of the service.
8. Service availability
We work to provide a fast and reliable experience, but Park Drop is provided on an “as is” and “as available” basis.
We do not guarantee:
- Uninterrupted availability
- Continuous monitoring
- Successful alert delivery
- Reservation availability
- Compatibility with third-party systems
We may modify, suspend, limit, or discontinue features at any time without liability.
To the fullest extent permitted by law, Park Drop is provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including outages or changes to Disney systems, carriers, email or SMS providers, payment processors, infrastructure providers, or internet connectivity.
9. No reliance on availability information
Park Drop provides reservation availability alerts for convenience only.
Availability information may change quickly and may not always be complete, current, or accurate by the time you receive or act on an alert.
You are responsible for confirming all reservation details directly through the applicable third-party reservation platform.
10. Limitation of liability
To the maximum extent permitted by law, Park Drop and its affiliates, owners, employees, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.
This includes damages related to:
- Missed reservations
- Unavailable reservations
- Delayed alerts
- Failed communications
- Travel costs
- Lost opportunities
- Service interruptions
- Technical failures
- Third-party reservation platform changes or outages
To the maximum extent permitted by law, Park Drop's total liability arising from or relating to the service will not exceed the amount you paid to Park Drop during the twelve months preceding the event giving rise to the claim.
11. Third-party services and links
Park Drop may contain links to third-party websites and reservation systems.
Your use of third-party services is governed by their own terms and privacy policies.
Park Drop is not responsible for the availability, accuracy, content, or practices of third-party services.
12. Intellectual property
Park Drop and its content, branding, software, design, and related materials are protected by intellectual property laws.
Except as expressly permitted, you may not copy, distribute, modify, reproduce, or create derivative works from Park Drop without prior written permission.
13. Feedback and suggestions
If you submit feedback, ideas, suggestions, or comments about Park Drop, you agree that we may use them without restriction or compensation to you.
This helps us improve Park Drop while avoiding confusion about ownership of product suggestions.
14. Indemnification
You agree to indemnify and hold harmless Park Drop, its affiliates, owners, employees, contractors, and service providers from and against any claims, liabilities, damages, losses, and expenses arising from your misuse of Park Drop, violation of these Terms, or violation of any law or third-party rights.
15. Termination
You may stop using Park Drop at any time.
We may suspend or terminate access to Park Drop at any time if:
- You violate these Terms
- We reasonably believe your use creates risk or harm
- Required by law
- Necessary to protect the service or other users
Termination does not affect outstanding payment obligations or provisions that reasonably should survive termination.
16. Privacy
Your use of Park Drop is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect personal information.
17. Changes to these Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page with a revised effective date.
Continued use of Park Drop after changes become effective constitutes acceptance of the updated Terms.
18. Governing law and dispute resolution
These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.
Most concerns can be resolved quickly. Before starting arbitration, you agree to first contact us at legal@parkdrop.ai and give us 60 days to try to resolve the dispute informally.
If we cannot resolve it, you and Park Drop agree that any dispute or claim relating to these Terms or your use of Park Drop will be resolved by binding individual arbitration rather than in court. This arbitration agreement is governed by the Federal Arbitration Act.
The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at adr.org. The arbitration may be conducted by phone, by video, through written submissions, or in person in the county where you live.
Payment of filing, administration, and arbitrator fees will be governed by the AAA rules, except that Park Drop will pay those fees to the extent required by the AAA Consumer Arbitration Rules or applicable law.
As exceptions, either party may bring a qualifying claim in small claims court, and either party may ask a court for injunctive or equitable relief to protect its intellectual property or confidential information.
You and Park Drop agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. You and Park Drop also waive any right to a trial by jury.
This class-action and representative-action waiver is an essential part of this agreement. If it is found unenforceable, then this entire dispute-resolution section, other than the governing-law and courts provisions, will not apply.
You may opt out of this arbitration agreement by emailing legal@parkdrop.ai within 30 days of first accepting these Terms, and including your name, the email address on your account, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
For any dispute not subject to arbitration, you and Park Drop consent to the exclusive jurisdiction of the state and federal courts located in New Jersey.
19. Waiver, severability, and assignment
If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
You may not assign or transfer these Terms without our consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets.
20. Entire agreement
These Terms and our Privacy Policy constitute the entire agreement between you and Park Drop regarding your use of the service.
21. Contact us
If you have questions about these Terms, please contact:
Park Drop