Privacy policy
Effective date: May 2026
Park Drop (“Park Drop,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights in relation to it.
This policy applies to information collected through parkdrop.ai, app.parkdrop.ai, and related services.
1. Information we collect
Information you provide directly
We may collect personal information you voluntarily provide to us, including:
- First and last name
- Email address
- Phone number
- Reservation alert preferences, including venues, experiences, dates, and party size
- Account and login information
- Information shared through support requests, feedback forms, surveys, or direct communications
- Subscription and billing-related information
Payment information
Payments and subscription billing are processed by third-party payment providers such as Stripe.
Park Drop does not store full payment card details on our systems.
Information collected automatically
If you consent to analytics or marketing cookies where required by applicable law, we may automatically collect certain information when you use our website or services, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Interaction and usage data
This information may be collected using cookies and similar technologies.
We may use third-party providers including:
- Google Analytics
- Google Tag Manager
- HubSpot
These providers may collect information in accordance with their own privacy policies.
2. How we use your information
We use personal information to:
- Deliver reservation availability alerts via email and SMS
- Create and manage user accounts
- Authenticate users using one-time login or verification codes
- Manage subscriptions and billing
- Send service-related communications, including alerts, billing notices, and account updates
- Send promotional and product-related communications
- Respond to inquiries and support requests
- Review feedback, improve the product, and understand user experience
- Operate and improve our website and services
- Analyze website performance and usage trends
- Maintain system security
- Comply with legal obligations
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.
We do not sell personal information for monetary consideration.
3. SMS messaging
By providing your mobile phone number and opting into SMS alerts, you consent to receive text messages from Park Drop related to reservation availability alerts, account activity, billing notifications, and other service-related communications.
Messages may be sent using Park Drop-controlled phone numbers through providers such as Twilio.
Message frequency varies based on your alert activity and reservation availability.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase.
You can opt out of SMS messages at any time by replying STOP to any message. For support or assistance, contact privacy@parkdrop.ai.
4. Legal basis for processing (UK and EEA visitors)
If you are located in the United Kingdom or the European Economic Area (EEA), we process your personal data under the following lawful bases:
- Consent — where you voluntarily submit information or accept non-essential cookies
- Legitimate interests — to operate, improve, market, and secure our services
- Contractual necessity — where processing is required to provide subscription services or perform a contract
- Legal obligation — where required by applicable law
You may withdraw consent where applicable at any time.
5. Cookies and tracking technologies
We use cookies and similar technologies to understand how visitors use our site and measure performance.
Analytics and marketing cookies are only set with your consent where required by applicable law.
You can browse Park Drop without consenting to non-essential cookies.
We store your cookie preferences in a consent cookie after you make a selection. This cookie is used solely to remember your preferences.
You may manage your cookie preferences at any time through our cookie settings tool or your browser settings.
6. California and U.S. state privacy rights
Residents of California and certain other U.S. states may have additional rights under applicable privacy laws, which may include:
- The right to know what personal information we collect
- The right to request access to personal information
- The right to request correction of inaccurate information
- The right to request deletion of certain personal information
- The right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising
Park Drop does not sell personal information for monetary consideration.
If we use marketing or advertising technologies that may be considered “sharing” under California law, you may opt out through our cookie preference tool or by contacting privacy@parkdrop.ai.
7. Sharing of information
We may share personal information with:
- Service providers who help operate our website and systems, including Stripe, Twilio, Resend, Google Analytics, Google Tag Manager, and HubSpot
- Professional advisors, such as legal, accounting, or compliance advisors
- Government authorities where required by law
We require service providers to process personal information only on our instructions and maintain appropriate safeguards.
We do not sell, rent, or trade personal information.
8. International data transfers
Park Drop is based in the United States.
If you access our services from outside the United States, your information may be transferred to and processed in the United States.
Where personal data is transferred outside the UK or EEA, we rely on appropriate safeguards in accordance with applicable data protection laws.
9. Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations.
Subscription, billing, communication, feedback, and account records may be retained where required for legal, accounting, tax, operational, or security purposes.
Users may request deletion of their account and associated personal information, subject to certain legal, billing, fraud prevention, security, and operational retention requirements.
| Data type | Retention period |
|---|---|
| Account and profile information | Until account deletion |
| Reservation alert settings and contact information | Until alert deletion or account deletion |
| Feedback, support, and direct communications | Generally retained for up to 24 months unless a longer period is required for legitimate business or legal reasons |
| Notification and operational logs | Generally retained for up to 12 months |
| Billing and transaction records | Retained as required for legal, tax, accounting, and operational obligations |
| Analytics data | Generally retained for up to 26 months |
10. Data security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
11. Your rights
Depending on your location, you may have rights under applicable privacy laws, including:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to request restriction of processing
- The right to object to processing
- The right to request transfer of your data (data portability)
- The right to withdraw consent where applicable
- The right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact:
12. Children's privacy
Park Drop is not directed to children under 13 in the United States or under 16 in the UK or EEA, and we do not knowingly collect personal information from children.
13. Third-party links and independent service disclaimer
Our website and alerts may contain links to third-party reservation systems, including Disney reservation platforms.
Park Drop is an independent service and is not affiliated with, endorsed by, sponsored by, or officially connected with The Walt Disney Company, Disney Parks, Experiences and Products, or their affiliates.
Disney names, trademarks, attractions, restaurants, and related properties are the property of their respective owners.
We are not responsible for the privacy practices or content of third-party websites.
14. Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date.
15. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact:
Park Drop